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FAQ

Business & Bulk Orders

Do you work with businesses, sports teams, and corporate clients for bulk orders?

B2B is our specialty. We work with startups, small and medium-sized businesses, sports teams, and large corporate partners alike. Whether you need 10 branded polos or 5,000 units of event merchandise, we have the capacity and experience to deliver at scale — on time and on brand. Reach out to discuss your project and get a custom quote.

Design & Files

Can you help me if I don't have a print-ready file or vector logo?

Absolutely. We offer professional vectorizing services to convert your image or low-resolution logo into a clean, print-ready file. Just send us what you have and our team will take care of the rest.

What file formats do you accept for logos and artwork?

We accept virtually any file format — including .AI, .SVG, .PNG, .JPEG, and even photos taken on your phone. You don't need to be a designer or have professional files to place an order with us. We work with what you have.

When I upload my logo, will the background be printed?

No. We automatically remove the background and clean up your image before production. Unless you specifically request that the background be kept, your logo will be printed cleanly without any unwanted background. Just upload your file and we'll handle the rest.

Location & Shopping Experience

Can I come to your store to try on garments or touch the fabrics?

We currently do not offer in-store visits, try-ons, or fabric samples. SuperStitch MTL operates as a fully online store, which allows us to focus entirely on production quality and fast order fulfillment. If you have questions about a specific garment's fit, material, or sizing, our team is happy to help via email or phone before you order.

Where is SuperStitch MTL located?

Our production facility is located at 2235 Rue Halpern, Montreal, Quebec. We operate primarily as an e-commerce store to streamline our workflow and ensure the fastest, most efficient service possible. All orders are placed online and shipped directly to you.

Pricing & Orders

Do your prices include the embroidery or print, or is that charged separately?

Yes — all listed prices include the decoration, whether that's embroidery or printing. What you see is what you pay. No hidden setup fees or decoration charges added at the end.

How does your pricing work — per piece or per bundle?

We offer two ways to order. Our pre-built bundles are the most popular option — they're competitively priced with no minimum order required. Simply pick a bundle and you're good to go. Our smallest bundle starts at 2 t-shirts and 2 hoodies. If you prefer to build your own custom order through our online store, a minimum of 10 units applies. All pricing is transparent and straightforward — no surprises at checkout.

Is there a minimum order quantity?

It depends on how you order. If you purchase one of our pre-built bundles, there is no minimum — just pick the bundle that works for you. If you're building a custom order through our online store, we require a minimum of 10 units. This allows us to maintain quality and efficiency across every order.

Services

What is the difference between embroidery, screen printing, DTF, and DTG — and which is right for my project?

Each method has its strengths, and the right choice depends on your quantity, design, and budget:

  • DTF (Direct to Film) is our most versatile method and works for virtually any order size, design complexity, or color count. It's our go-to recommendation for most customers.
  • Screen printing is best suited for very high-volume orders (500+ units) with simple, 1–2 color logos. It's cost-effective at scale but less flexible for complex artwork.
  • DTG (Direct to Garment) is ideal for small runs of 1–2 pieces, particularly for print-on-demand or highly detailed, multicolor designs.
  • Embroidery delivers a premium, professional finish perfect for corporate clients with clean logos. It's durable, sophisticated, and the preferred choice for hats, polos, and jackets where brand image matters.

Not sure which method fits your project? Reach out and we'll recommend the best option for your needs.

What printing and embroidery services does SuperStitch MTL offer?

SuperStitch MTL offers a full range of custom decoration and branding services. On the apparel side, we do DTF (Direct to Film), DTG (Direct to Garment), screen printing, and embroidery on garments and accessories. Beyond clothing, we also offer professional signage and promotional products using industrial UV printing and vinyl, laser engraving and laser cutting with industrial CO₂ laser machines, and laminating services. Whether you need branded workwear, event merch, or business signage, we've got you covered under one roof.

What types of garments and products can you customize?

We customize a wide variety of products including t-shirts, hoodies, jackets, polos, hats, caps, bags, and accessories. We also produce custom signage and promotional products for businesses. If you have something specific in mind, feel free to contact us — chances are we can make it happen.

Turnaround & Shipping

Do you offer rush orders?

Yes! We offer a priority rush service with a 48-hour production turnaround. This is available for an additional fee. Contact us before placing your order to confirm rush availability and get your project prioritized.

Do you ship across Canada?

Yes — we ship to every province across Canada. No matter where your business or team is located, we can deliver your custom apparel and branded products right to your door.

How long does shipping usually take?

Shipping times vary by province. Customers in Quebec and Ontario typically receive their orders within 24 to 72 hours after production. Customers in other provinces should expect up to 2 to 3 weeks for delivery. We ship with reliable carriers across Canada to ensure your order arrives safely.

What is your typical production turnaround time?

Standard production time is 1 to 2 weeks, plus shipping time depending on your location. For customers who need their order faster, we offer a 48-hour priority rush service for an additional fee. Rush availability may vary based on current order volume, so we recommend reaching out as early as possible if you're working with a tight deadline.