Terms of service

Welcome to Superstitch MTL! These Terms of Service ("Terms") govern your use of our products and services. By placing an order with us, you agree to these Terms.

1. Custom Orders & Approval

• All orders are customized to customer specifications. Once an order is approved and production has begun, changes, cancellations, returns, and refunds are not permitted.
• Customers are responsible for verifying all details, including designs, colors, sizes, and spelling, before final approval.

2. No Returns or Refunds

• Due to the nature of custom embroidery and screen printing, all sales are final.
• We do not accept returns, exchanges, or refunds unless there is a manufacturing defect or an error on our part.

3. Order Processing & Turnaround Time

• Production time varies based on order size and complexity. Estimated completion times will be provided upon order confirmation.
• Delays due to circumstances beyond our control (e.g., supply shortages, shipping delays) are not the responsibility of Superstitch MTL.

4. Payments & Pricing

• Full payment is required before production begins, unless otherwise agreed upon.
• Prices are subject to change without prior notice. Quotes are valid for 1 week.

5. Intellectual Property

• Customers must have the legal right to use any logos, designs, or trademarks submitted for customization. Superstitch MTL is not responsible for copyright or trademark violations.
• We reserve the right to use images of completed work for promotional purposes unless requested otherwise in writing.

6. Limitation of Liability

• Superstitch MTL is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
• We are not responsible for errors in customer-provided designs, sizing, or instructions.